Support

Customer Support

We know software. We know local government.

Many of our customer support reps have extensive experience working for local government offices. They are knowledgeable in the software, processes and procedures you use every day. Their experience is at your disposal to ensure your office runs efficiently and effectively.

Software Maintenance

Software that keeps pace with technology and changing legislative requirements.
With software maintenance not only do you have access to our customer support team, but you also receive new product enhancements and product updates as a result of legislative changes. The world is in constant motion. So is our software. Stay ahead of the changes with software maintenance.

Data Conversion Experts

Data conversions are complicated. Thank goodness we’re experts.
Planning is key to a successful data conversion. With our proven data conversion process change is made easier. When you join the NET Data family, our staff travels to your location to understand your needs and unique processes. Let our experts lead you through a successful data conversion.

Training

Free training is always available at the NET Data Corporate Office.
Training is always available at your place or ours. Any additional training you need after installation is free of charge at our corporate office. Our customer support team is always ready to make your day-to-day activities easier and more efficient. Get your new employees up to speed or get away from the office and come out for a refresher. More training is always good. It’s even better when it’s free.

Have Questions?

Email Rick at rmodesitt@netdatacorp.net
Or call us at 1-800-465-5127

Hardware Support

Who in the world can keep up with the constant changes in technology? We can.

Below is reference information to help you make purchasing decisions for your office. Have questions? Email Lori or call us at 1-800-465-5127. Talk to us first and we’ll help you navigate through the technology jungle to figure out a cost effective solution that works for you.

Supported PC Operating Systems:

  • Windows 7 Pro Versions and higher (32 & 64 bit)
  • Windows 8/8.1 Pro Versions and higher (32 & 64 bit)
  • Windows 10 Pro Versions and higher (32 & 64bit)
  • Windows 11 Pro Versions and Higher (32/64 bit)

Recommended PC Hardware

  • CPU: Core i5 or higher
  • RAM: 8GB or higher
  • HD: 128GB SSD or 500GB SATA or larger as space permits

Software Compatibility

Kofax Scanner Configurator http://www.kofax.com/configurator/index.asp
Real Vision Software (RVI)
The latest version of RVI is compatible with all supported OS releases listed above. Scanning stations are dependent on your scanner manufacturer current driver releases with your OS. Please check with the scanner manufacturer.
Seagull J Walk
J Walk 4.2c9 is compatible with all supported OS releases listed above.

Have Questions?

Email Lori at lori@netdatacorp.net
Or call us at 1-800-465-5127
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